What our readers say about Pots of Luck Casino

All Reviews: 2

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Feb 16, 2020
Michael Foster
Rating
4 .2

Lmao their bonus is the biggest scam. They give you £100 free with 100 free spins for your first deposit, but even if you complete the ridiculous wagering requirements you're still only allowed to withdraw £40 of your winnings. What a great deal, deposit £100 to get £40, isn't that just so much fun? Spoiler alert, it's not. Find another casino.

Feb 13, 2020
Bailey Slater
Rating
4 .0

Avoid this at all costs. I won a bit of money, but then they refused to pay it off because they couldn't verify I live in a supported country??? WHAT? I offered them any verification they wanted, but the customer support team was beyond incompetent. I'd never place another wager here even if they pay me, which they won't!

Pots of Luck Casino WELCOME PACKAGE
Up to £400 Welcome package and 175 Bonus spins after the first three deposits
GIVE ME MY BONUS
New players only. Selected slots only. Min deposit £10, Max Bonus £400 + 175 bonus spins on Starburst, 30x wagering (dep+bonus), 4x conversion. T&Cs Apply.

Are There Any Negative Customer Reviews?

Many customers are displeased with the service on this site. The most common complaint was with the sign-up bonus. Some customers have noted that the company offers high bonuses, but this is only to trick customers into signing up with the site. In reality, you are highly unlikely to win with the bonus since it has very high wagering requirements. Another common complaint was about the customer service team. The representatives seem to be unaware of how the site works, and they are unlikely to help you in any way. In some cases, they will even close chats rudely.

There have also been some complaints about the range of languages supported by the site. Presently, you can only access the site in English, Swedish, German, and Norwegian. French-speaking citizens from Canada will have to use the casino in English. It is worth noting that this casino accepts users from a limited number of countries. Some customers have raised issues on the possibility of the games being rigged, but this is a baseless claim. It is not possible for the casino or the software providers to rig the games since the casino is monitored by two trusted licensing bodies.

The casino also uses a random number generator (RNG) which is regularly tested for fairness by Nektan Ltd. and NMI. You should note that the return to player rates are only statistical, meaning if you play for a very long time, you should expect to win a certain number of times. This does not always happen, however, since the games are also based on luck. If you suspect that the site is rigging the games, you can forward your dispute to the Independent Betting Adjudication Service (IBAS).

Get Pots of Luck Casino Bonus
New players only. Selected slots only. Min deposit £10, Max Bonus £400 + 175 bonus spins on Starburst, 30x wagering (dep+bonus), 4x conversion. T&Cs Apply.

Pots of Luck Casino Scam & Fraud INFORMATION

Reasons Why Pots of Luck Casino Is Not a Reputable Online Casino

Pots of Luck is not a reputable casino because they have a maximum limit on the winnings you can get. Players can win a maximum of £250,000 in a single bet. If you win anything above this amount, it will be taken by the casino. A more reputable casino will set a maximum betting limit instead of a winning limit. The casino also has a high administration fee. You have to pay £15 every month to use the service. Other casinos charge lower administration fees, usually about £5. The Pots of Luck bonuses also have very high wagering requirements. You have to stake the welcome bonus 30 times before you can request a withdrawal. This makes the welcome bonus useless since you have very slim chances of winning after staking the Pots of Luck bonus 30 times.

The reasons in short why Pots of Luck Casino Casino is a reputable online casino:

  • The welcome bonus has a high wagering requirement.
  • The site charges a high administration fee.
  • The welcome bonus has a high winning limit.

What Can You Do in Case You Suspect Pots of Luck Casino of Fraud?

It is possible for the casino to engage in fraud, and such cases should always be reported to the Independent Betting Adjudication Service. Before you contact this body, you should raise the complaint with the customer service reps of the casino. If you are not satisfied with the response, you can forward details of your complaint to the Customer Support Manager, and this will involve the Nektan internal dispute resolution process.

Beyond this point, you will have to contact the Independent Betting Adjudication Service. This option is only applicable to UK customers, and being a third-party organisation, they will be able to settle the matter fully. You can reach the IBAS through telephone or by submitting an online adjudication. It is also possible to reach this body through the Online Dispute Resolution platform. However, you should note that you will not be contacting the IBAS directly, and this may prolong the whole dispute resolution process.

Is log in at Pots of Luck Casino safe?

The login at Pots of Luck is reasonably safe. You will need a username and password to access your account.

Is the Casino Bonus of Pots of Luck Casino Reputable?

The welcome bonus and free spins at Pots of Luck casino are reputable. The bonus, however, has to be wagered 30 times, meaning your chances of winning are very low. Winnings from the free spins are also subjected to this wagering requirement.

Had a Bad Experience With Pots of Luck Casino? – We Can Help You!

As we have noted in this review of Pots of Luck, you can contact the IBAS if you have a dispute with this Nektan casino. Alternatively, you can contact us for help. Send us a message through our contact us page with all the details of your dispute, and we will help you resolve the matter with the casino. You can also post your dispute in the comment section below.

Get Pots of Luck Casino Bonus
New players only. Selected slots only. Min deposit £10, Max Bonus £400 + 175 bonus spins on Starburst, 30x wagering (dep+bonus), 4x conversion. T&Cs Apply.
Jacob Evans Written by Jacob Evans