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What our readers say about Dunder
Jacob Evans is an influential figure in the world of online gambling, initially engaging with online casinos during university before moving on as a croupier in live casino games. His extensive experience from player to industry insider culminated in him launching a successful carrier in writing guides and assisting gamblers globally, leveraging his deep understanding of the online gambling world.
Are There Any Negative Customer Reviews?
There have been several negative reviews from its customers over the few years it has been in operation. When serving a large group of players, you expect a few errors and delays here and there. A large chunk of negative reviews come from the inability to get quick customer response e.g. via email. However, the casino has other faster means of reaching the customer service such as the telephone and live chat that have lots of positive reviews. The other major complaint is the inability to change one’s information on the site, particularly the debit card details.
Due to the security risk involved in financial information, the casino takes some time before it approves changes in much of the personal information details. There have also been complaints of the site being slow and games taking a while to load. However, there are few of such instances. It is also hard to determine if the site had been having issues or it is the users’ internet connection that was slow. A few other customers have complained about the slow processes of withdrawals especially for those using e-wallets.
The casino indicates that most of the withdrawals like e-wallet types are instant, but they tend to take more than three hours for the money to be reflected on the customer’s account. There are also no Dunder Casino PayPal withdrawals. Overall, most of the complaints that have been put up by the users have been resolved by the casino which is a good thing for both parties. Generally, it is one of the leading online casinos in the UK with a rating of over 4.5/5 in many review sites.
Dunder Casino Scam & Fraud INFORMATION
Reasons Why Dunder Casino Is a Reputable Online Casino
First, the casino is regulated by some of the world leading casino Watchdogs; the Malta Gambling Authority and UK Gambling Commission. Second, it uses SSL encryption to enhance the security of the customer information on the site. In addition, it has partnered with some of the world’s leading payment gateways such as Neteller and Paysafecard, among others. Given the strict nature of some of these gateways, you would expect the site to have way above average security and reputation. Most of the game rules on the site a pretty straight, which makes it easy for players to detect a problem. If there are complaints, Dunder Casino is known for speed in resolving such matters through their customer service team.
What Can You Do in Case You Suspect Dunder Casino of Fraud?
Fraud can be perpetuated in several ways. The most common is the use of multiple fake accounts to cheat the system and give a player some undue advantage. Log casinos introduce hidden fees, change the rules of the game abruptly or fail to pay their players all the money for some dubious reasons. If you suspect fraud at Dunder casino, there are several steps you can take, depending on the type of scheme.
If fellow players perpetuate the fraud, you can bring it to the attention of the casino immediately so that the player is removed. If you suspect the casino has unfair practices, you can complain to its customer service team and the gambling watchdog for action to be taken. You can also use third-party review sites that act as intermediaries to force the casino to take some action. Sharing the information with other punters can help the casino to style up.
Is log in at Dunder Casino safe?
Yes. The casino uses SSL encryption to ensure that unauthorised third parties do not see the information you put on the login page. There is no chance that your login information may be stolen.
Is the Casino bonus at Dunder Reputable?
Yes. The casino offers different bonuses to new and existing customers and honours the payments of the bonuses. However, you need to check Dunder Casino bonus terms and conditions before picking up any bonus offers so that you are sure that you can follow the rules. New customers get up to £100 in match-up bonuses up to 100%. They also get 100free spins. The free spins at Dunder Casino can only be played on Starburst game. If you are able to fulfil the conditions of this bonus that includes a 60 times wagering requirement within 30 days, Dunder Casino will release the bonus cash and winnings for withdrawal.
Had a Bad Experience With Dunder Casino? – We Can Help You!
Do you suspect that Dunder Casino may be engaging in fraud? Have you lost your cash or winnings in unclear circumstances? We can help. We can pursue the matter with the casino. If it fails to resolve the matter, we can liaise with the gambling watchdog to ensure that action is taken against the casino. The UK Gambling Commission takes cases of fraud very seriously. You can contact us with details of any fraud suspicions by contacting us via our contact page or writing the report directly in our Comments section. Let us help you and other punters.
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All Reviews: 2
I just recently won some money (Oct), I withdrew a sum and never received it. Upon contacting customer service multiple times, they eventually gave me a reference # and told me to get my bank to track it. My balance has no idea what that number is, they can not track something that wasn't deposited. They suggested I was being scammed. I have sent another email and no response. I filed complaint with MGA and they have sent me to file with ADR. I won money fair and square and have been completely verified. I have read many, many complaints about this very issue, how money gets "lost". I certainly don't recommend anyone to play here.
I won a lot of money initially while playing on this site. Usually I would use my mobile phone to play on my favourite slots. My problems started with this casino recently. After successfully withdrawing smaller sums of money after entertaining times on the site, I was told that I could not withdraw money because my account was not properly verified.
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