PROS v CONS AT 888 Casino
- Time-honoured company with over 20 years’ experience in the business
- Customer support is available by phone, email or live chat
- A bonus of up to £88 is offered to new members after signing up
- Winner of Best Casino Operator at the 2015 Gaming Intelligence Awards
- Live gaming available on mobile and a well-made app for smart devices
- Certain elements of the downloadable casino software are not compatible with a Mac
- Onsite advertising for their other brands can become intrusive at times
- Some members have found withdrawals become stuck at the ‘pending’ stage
- Players are not offered an 888 Casino bonus for downloading the app
Ratings & Review
There are 300 games in the collection, delivering plenty of choice for all types of bettor.
With software provided by Evolution Gaming, 888 Casino roulette and card games are of excellent quality.
888 Casino are transparent about their pay-outs and in a recent report, a rate of 97.09% overall was advertised.
Low minimum wagers of £1 are available on most card games, rising to a maximum of £10,000 on VIP games.
Regular promotions give players the chance to boost their winnings on a different game every day.
Everything You Need To Know About 888 Casino
888 Casino PAYOUT RATE
We look at pay-out rates in order to discover more about the kind of value a casino offers its members. This figure can be a helpful indicator of how fair the company is in practice and what people can expect to win. Like all trustworthy gambling services, 888 Casino lists the hypothetical Return-to-Player rates in the description of each game. As the company has been awarded an assurance seal by the independent regulator, its actual payout ratios are also published on the eCOGRA Website. The most recent report reveals a pay-out rate of 97.09% across each game.
In terms of table games like 888 Casino roulette or blackjack, the RTP sits well into the high nineties. The same is true for baccarat and smaller games, but it rises to 104.46% for craps and 100.26% for slots, giving players the same chance as the house at winning a game. According to the eCOGRA report, the two lowest Return-to-Player payouts at 888 Casino are on video slots, at 96.61% and video poker at 94.33%. However, these are still remarkably generous rates which suggest players can expect to be treated with fairness when betting at 888 Casino.
888 Casino SOFTWARE
Although it may be considered an unusual step by many, 888 Casino has chosen to create their own software in-house. Known as Dragonfish, this exclusive technology has allowed the company to move into games development, creating titles that are difficult to find elsewhere and offer exactly what their members enjoy. Indeed, some of the most popular Dragonfish games, like A Nightmare on Elm Street, Dawn of the Dinosaurs and Millionaire Genie are absent altogether from many Microgaming and Playtech casinos.
Along with these exclusive titles, 888 Casino has laid on a suite of well-loved games from other major software providers. Members who enjoy the 888 Casino slots can try out games from NetEnt, like Jack and the Beanstalk, Gonzo’s Quest and Starburst. More variety is added with first-rate titles from Barcrest software, like Rainbow Riches, but there are also Williams Interactive games, like Black Knight 2 and Zeus. This list is updated regularly throughout the year, so players can always find new games to try out or old favourites to revisit.
Some casino games can be accessed directly from a browser using Flash, but downloading the software onto a Windows-based operating system, is likely to produce a smoother experience. Moreover, more complex games like Deal or No Deal Roulette and Craps have faster load times from downloaded software in comparison to games played directly from a browser.
To power their live gaming platform, 888 Casino use software devised by Evolution Gaming, one of the industry’s leading providers and specialists in live dealer games. The software delivers an authentic experience of casino gambling to users, streaming the game direct to a tablet, smartphone or desktop. Through Evolution, 888 Casino can offer live roulette, live blackjack, live baccarat and many more, all supplied with a live dealer and the option to chat in-game.
PAYMENT METHODS AT 888 Casino
There are lots of options for players when it comes to topping up the balance of their 888 Casino account. Like all good online casinos, they are happy to accept each major debit card. Alternatively, members can opt to pay in with an e-wallet like Skrill, Neteller, or the biggest name in the business, PayPal. For players with a recently released iPad, Apple Watch or iPhone, 888 Casino has started to accept Apple Pay UK, this functions in the same way as an e-wallet, and enables users to check out extremely quickly.
Bank transfers, along with wire transfers can also be made, either through an online account or by visiting a local bank. If these methods are not suitable, then players can choose to go for a pre-paid deposit with a Paysafecard, these are vouchers which can be purchased all over the UK as well as abroad, they offer a secure way of instantly depositing funds without a card or bank account.
People who prefer to make very small or very large deposits will need to choose an option which allows these. Debit cards and bank transfers tend to offer the highest degree of flexibility – using these, members can make deposits of between £20 and £3000, though there are daily and monthly set limits which have to be observed.
Payments made to an 888 Casino account from most of these methods are instantly credited and available to use within 10 minutes. However, wire and bank transfers will take considerably longer to appear, up to ten business days in some cases. As with the majority of big name casinos, this one won’t charge a fee to customers making a deposit.
WITHDRAWAL TIMES AT 888 Casino
According to 888 Casino they have made every effort to ensure that withdrawing any winnings is a simple procedure. As a general rule requests for a withdrawal are accepted three business days from the initial request and paid into the method used to deposit funds. If a member has Gold VIP status in the casino, it is likely that their request will be seen as a priority and accepted more speedily, possibly within one business day. It is worth noting that there is a further delay after this initial acceptance period, during which the withdrawal is ‘Processed’. It is this space of time which varies greatly between banking methods.
For regular members, withdrawals to a Visa debit card will take up to eight days in total. With a Maestro card, it could take up to ten days for the funds to appear and the same is true for payments from 888 Casino which are made through wire transfers. For people with a UK issued MasterCard who request a withdrawal through the BACs system, it can take six days in total. Withdrawals to Skrill, Neteller and PayPal tend to be faster – a maximum of five days is the norm.
888 Casino LIVE CHAT AND CUSTOMER SUPPORT
When members need help, or if something goes wrong, there are many ways of contacting the customer service team at 888 Casino. The live chat section is found under the Help and Support menu on their website, members can use the service by filling in their name and email address, then selecting Start Chat to be connected with a person on the 888 Casino team. There is also a landline number: 0203 876 8708 which is answered seven days a week, between 8 am and midnight.
For queries that are less urgent, customers can get in touch via a contact form, this is found in the casino’s Support Centre by clicking the Contact Us button. Emails are usually answered within a day, but during busier times, it can take up to three days. 888 Casino is also very active on social media, customers can follow them on Twitter or Facebook, as they have verified accounts with both services. The support team communicate with casino members who post comments and also answer private messages. On Facebook, members can just send a message in the usual way, and according to the page, the team are very responsive. On Twitter, the handle for customer enquiries is @888support.
888 Casino RESPONSIBLE GAMBLING RECORD
888 Casino has a Responsible Gaming Policy which applies to anyone from the UK who registers an account and plays in their casino. The company points out that they are keen to create an atmosphere of responsible playing, as well as delivering an entertaining, exciting, experience.
They mention two key areas of concern; firstly, the need to stop people who are underage from accessing their service, and secondly, the need to prevent compulsive gambling. To ensure these aims are seen through in practice, they follow the guidelines set down by the independent UK regulator, eCOGRA and the UK Gambling Act of 2005.
As per the Act, no one under 18 is allowed to use an online gambling platform, but 888 Casino recognise that the internet is ubiquitous and some minors will access the platform. They advise parents to monitor their children’s online activity, install filtering software, and block certain sites altogether. In order to carry out the second part of their responsible gambling policy, that relates to compulsive gambling, they have trained employees to spot compulsive users of the site and provided self-exclusion programs for people who want to take a break from their account for a while.
888 Casino SECURITY
888 Casino do not use adware to push unwanted third-party advertisements onto a user’s screen, because they know this kind of intrusion will interfere with the gaming experience. They also take steps to ensure players are never put at risk from spyware and use encryption technology to safeguard any personal information players provide.
888 Casino has taken steps to make sure that each transaction carried out on their site, and each individual’s financial details are managed and stored securely. Every financial transaction is processed by Cassava Enterprises, one of the biggest management firms dealing with online casinos, and the parent company to 888 Casino. With millions of transactions taking place across the web each day, it’s an extremely reliable and experienced concern.
To keep member’s private data safe, Cassava Enterprises employ a cryptosystem known as RSA, which keeps information private when it is transferred across the web. Furthermore, customer’s card details are maintained on a secure server, guarded by an advanced firewall. With this level of security in action 24 hours a day, 888 Casino can reliably be considered an extremely secure environment.
888 Casino FAIRNESS AND LEGITIMACY
One of the key concerns of any player signing up for a new online casino is whether they will have a fair chance at winning. At 888 Casino most of the games, aside from the those on offer at the live casino, are controlled by a computer. This means customers need to be sure that the software is not going to purposely limit their wins. To reassure players, they have a Random Number Generator which governs how a game progresses. From wheel spins to dice rolls and the hand dealt, the RNG is programmed to create outcomes in keeping with relevant standards. Tests conducted by eCOGRA ensure that is everything is in order with a casino’s RNG, prior to giving it a stamp of approval.
As 888 Casino does have an eCOGRA seal, players can feel confident that the computerised games they enjoy are fair. It is also eCOGRA which audits the payout percentage for games at 888 Casino and then compiles a monthly report, this can be viewed at any time on the regulator’s website.
888 Casino TERMS AND CONDITIONS
The terms and conditions are easy to find on the 888 Casino site, just click on Security and Privacy, then select the Terms of Service tab. The various entries are listed briefly, but customers can click on a title to read more about that particular topic. It’s a very easy page to navigate and the text is written clearly. It is worth noting that they remind customers of the need to verify their debit card account before making a withdrawal and that accounts which have not been used for six months will attract a 10% administration fee for every month they remain dormant.
A secondary set of Terms and Conditions are available to provide information about the bonuses on offer. This includes more details about how to use promotions, when they can be used and the ways in which customers can cash out after using an 888 Casino bonus. Individual bonuses often come with a raft of terms and conditions which can have an impact on withdrawals in particular. However, players can avoid disappointment or confusion by reading through this well-presented list to learn more about a promotion they intend to use.
How do I sign up for 888 Casino?
People who want to apply for an account with 888 Casino can begin by visiting the website and heading straight for the sign-up button, it is located on the homepage in the top right-hand corner. Once there, applicants are asked to fill in a number of personal details, these include; name, date of birth, email address and country. It is also necessary for applicants to tick a box confirming they are over 18 and that they accept the casino’s terms.
Next, it is necessary to choose a password and username for future use and then select a gender. Applicants are then asked to supply their address, phone numbers and the currency they intend to use. Once all the details are complete, all that’s left to do is click Create my Account. This will immediately trigger a pop-up confirmation and an email from 888 Casino which contains the login details. Some people have found this welcome email gets directed into their spam box – so if it does not arrive when expected, it’s worth checking there before contacting the casino. At this point, members are free to make a deposit into their account and then find a game to play.
What is the contact number for 888 Casino?
The landline number for 888 Casino is 0203 876 8708, it is manned between 8 am and midnight, seven days a week. Between them, the customer service staff speak 11 different languages, so if a player’s first language is not English, they may be able to request assistance in their mother tongue.
How do I log in to 888 Casino?
Once a player has registered with 888 Casino as a member, they can log in to their player account using the details they provided at the sign-up stage. This should be done by visiting the website of 888 Casino or by opening the app on a smartphone, then typing a username and password into the appropriate input fields.
If a player has forgotten their login details, whether it is a username or password, 888 Casino has devised a quick way around the problem. After a member clicks the Forgot Your Password button, the site will automatically send an email prompting them to create a new password and providing the correct username.
This method of login and password retrieval acts to keep people’s details secure, whilst making them easily accessible when needed. However, if a person changes their email address, it is important to notify customer support, who can update the account details for future reference.
How do I close my account at 888 Casino?
Members may wish to close their 888 Casino account for many different reasons, and they can expect their request to be dealt with swiftly. The process begins in the Support Centre, where a player can click through to the Contact Us form. In the subject line, they should type: ‘Account Closure Request’, whilst in the Description field, they are asked to provide the following information which should reflect the details held by 888 Casino; full name, full home address and email address.
As all casinos prefer to retain as many members as possible, they would certainly appreciate an explanation as to why the account termination is taking place. This can help them to better meet customer expectations in future. When all the details have been sent, it could take up to 48 hours for the account to be shut. Once this is done, they will send an email to the member confirming the closure.
Instead of closing their account permanently, some players might prefer to have a period of cooling-off from the casino. Also known as self-exclusion, this is offered to players who want to step away from gambling for a while and is fully supported by 888 Casino. To apply, players can just contact the company’s customer service team through any of the usual channels.
Is 888 Casino a Rip Off/Fraud?
888 Casino is a legitimate concern which is regulated independently and used by millions of players. A little online research shows that there are plenty of positive reviews, but also a number of negative comments from past players who feel cheated by 888 Casino.
Looking deeper into their complaints reveals that the majority of people who are upset because their withdrawal has not been accepted, have not verified their accounts. This could be because they have not yet sent in the correct forms of ID, which has to be done prior to requesting a payout in order to comply with international money laundering laws.
Other complaints revolve around the use of bonuses which is another common area of contention between players and casinos. However, this casino is especially transparent in providing the terms and conditions of each promotion, so it could be argued that players occasionally forget to read the terms of a 888 Casino bonus, then feel let down by the conditions imposed on them.
888 Casino has been in the business since 1997, they employ a sizable customer service team and use state of the art financial software to protect their client’s details. In short, they are too stable and well organised to be considered fraudulent.
Do you have to download software to play at 888 Casino?
No, players at 888 Casino can decide to download a game’s software or to play immediately through their browser. Whether players choose the downloadable option or go for the instant version of a game which is offered through flash on a PC, they will be given access to over 170 different games. The downloadable versions of individual games are basically the same as flash-based versions, although they may offer more stability. Another option is to download the 888 Casino app, which has been developed for use on iOS and Android devices.
Can I pay via my mobile at 888 Casino?
Yes, it is possible to make a deposit using mobile at 888 Casino, there are a couple of different ways to go about it. Players who have downloaded the app onto their smart device will gain access to a cashier service that provides many different payment options. This makes light work of e-wallet payments, but also debit cards. Even without the app, players can use a wide range of specialised services, like ApplePay, to organise a payment from their mobile. No fees apply, but as with payments made on a desktop, there are minimum and maximum amounts to consider.
Does 888 Casino accept PayPal?
Yes, 888 Casino does accept payments and also withdrawals through a PayPal account. It is one of the few fully regulated and licensed online casinos which work with the electronic payments company. To use a PayPal account at the casino, players can log in to their 888 Casino account, then select Cashier, then Deposit, where one of the given methods is PayPal. Then an amount can be selected, before pressing Submit. Payments made in this way will quickly be visible in player’s PayPal account.
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